Cancellations and returns
Request cancellation before manufacturing or dispatch. Accepted cancellations receive a full refund; an order already shipped cannot be cancelled.
Report damaged, incorrect or substantially mis-sized items within 15 days of receipt. Contact support as well if tracking has stopped updating. Include the order number, a description and clear photos or video; measurements help with size issues.
Support will review the problem and advise on a replacement, return or refund. Approved re-deliveries for these issues carry no additional shipping charge. If you are otherwise dissatisfied, contact support to discuss available options.
Refund timing
After approval, allow approximately 3–5 days for processing. Card refunds may then take 7–15 days to appear; PayPal refunds, where applicable, may take 3–5 days. Prepaid cards can take up to 30 days, depending on the issuer.
If a refund is missing, check your account and contact the payment provider before contacting support again.
See Contact Us for support details. Your mandatory consumer rights are not affected.